Trading conditions
Execution:
At TheFXTrade, we prioritize fairness and transparency in our trading conditions to ensure a positive trading experience for all clients. Here are our fair trading conditions:
1. Execution Process: Our execution process is designed to align with prevailing market conditions, providing accurate and timely order execution.
2. Prohibited Activities: We strictly prohibit the use of any form of arbitrage, including Arbitrage EA, to maintain a level playing field for all traders.
3. System Manipulation: Instances of incorrect price execution or the use of ROBOTS, EA, and indicators to manipulate our system will result in the removal or reversal of such trades from the client’s account.
4. Responsibilities Regarding EA Malfunctions: While we strive for a seamless trading experience, TheFXTrade does not bear responsibility for client EA malfunctions or incorrect trade executions. Clients are advised to monitor their EAs and trading strategies diligently.
5. Market Execution: Our platform operates on market execution principles, ensuring that all execution and pending orders are filled at the available market price. Slippage may occur in pending order filling if the market price differs.
6. Client Support: Our dedicated customer support team is available to assist clients with any inquiries or issues related to trading conditions, execution processes, or platform functionality.
By adhering to these fair trading conditions, TheFXTrade aims to create a trustworthy and equitable trading environment for all clients.
Trading Conditions:
When facing challenges related to opening or closing trades, including issues with incorrect prices, it is imperative for clients to report these promptly within a 24-hour timeframe. Failing to report within this critical window will lead to the trade no longer being eligible for investigation. The company maintains the right to reverse or reopen trades with incorrect price executions within a 30-day period if it is determined that the client has exploited any erroneous price or value discrepancies. This policy ensures fairness and integrity in our trading environment, safeguarding the interests of all parties involved.
Margin Calls:
Customers should be aware that if their margin level falls below 15%, our platform will automatically liquidate their positions without further consultation. Upon reaching a Margin Call warning level, there is a possibility that the margin level could surpass 100%. In such cases, the Margin Call process will reset, and subsequent reaches of the Margin Call Warning levels will initiate the Margin Call process again. It’s important to note that closure of positions will be executed based on the best execution prices available to TheFXTrade at that time.
In addition to these measures, customers are responsible for placing their own Stop Loss Orders to minimize potential losses. Furthermore, TheFXTrade may, at our discretion and to the best of our efforts, contact a customer and request additional collateral to secure their obligations. It’s essential to understand that any call for additional margin should not be viewed as a precedent for future calls or as a waiver of liquidation rights by TheFXTrade. We aim to maintain a fair and transparent approach to margin and risk management for the benefit of all our clients.
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