FAQs
Trading
Get the information for all you want to know about withdrawal, deposits, our client portal or any other trading related issue.
The minimum deposit amount is $100.
Yes, you may start trading before your account is verified, if you use a Crypto payment method.
No, in order to submit a withdrawal request, you need to have your account verified.
To have your account verified you would need to send us one of each of the below documents:
ID (Passport, ID card or Drivers Licence) and Selfie
Documents usually are checked within 5mins
Please visit your Thefxtrade Client Area > Quick Menu > Deposit. On this page you will see all payment methods available to you. Once you select a payment method you will be given guidance on how to proceed with making a deposit.
Thefxtrade covers all funding fees.
Please visit your Thefxtrade Client Area> Quick Menu > Withdrawal. On this page you would need to select the payment method you used to fund your account.
When making a withdrawal request, please ensure to select the payment method you used to fund your account. Failing to do so would delay your withdrawal from being processed.
Withdrawals are processed within one business day. The time in which you will receive your funds is determined by the funding method you used. Please click here for further information on Withdrawals.
Yes, if you wish to cancel your withdrawal, please email [email protected]
Thefxtrade
Get all the answers on what you can do through Thefxtrade client portal and how.
Please click on “Login” at the top right-hand corner of our homepage, then enter your email address and password.
To reset your Thefxtrade Client Area password please click on “Login” at the top right-hand corner of our homepage, then click on “Forgot Password”. An email will then be sent to you to help you resetting your password.
Please visit your Thefxtrade Client Area > Quick Menu > Deposit. On this page you will see all payment methods available to you. Once you select a payment method you will be given guidance on how to proceed with making a deposit.
To view your payment and transfers activity, please visit your Thefxtrade Client Area > Deposit and withdraw > Payment History.
To view details of your account, including the balance and equity, please visit your Thefxtrade Client Area > Quick Menu > Account List.
If you would like to make any amendments to your Thefxtrade account, you would need to email [email protected] and an agent will then make the changes on your behalf.
Please visit your Thefxtrade Client Area > Quick Menu > Withdrawal. On this page you would need to select the payment method you used to fund your account.
General
We have all the answers. Just ask the question.
We are registered in St Lucia with the license no . 2024-00205 and located at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
Thefxtrade holds clients’ funds in segregated accounts and works with tier-one Payment services and banking institutions.
The minimum lot size you can trade with Thefxtrade is a micro lot, which is displayed as 0.01 on the platform. The maximum trade size depends on your account type. Please click here to view more information on our account types.
Spreads can go as low as 0.3 pips depending on the trading account type. We don’t commission or swap.
All of our account types at Thefxtrade are designed to be Islamic, as we refrain from charging swap or interest in any of them. We are committed to providing an ethical and Sharia-compliant trading environment for our clients. This means you can trade with confidence, knowing that your trading activities align with Islamic finance principles. If you have any inquiries or if there’s anything else we can assist you with, feel free to reach out. At Thefxtrade, we prioritize providing a transparent and inclusive trading experience for all our valued clients.
All account types are swap-free.
The maximum leverage Thefxtrade offers is 1:3000, which is with our Gold account.
Access your dashboard, navigate to your trading account, and locate the action button associated with your account number. Click on it to modify the leverage settings.
Our server time is subject to Daylight Saving Time (DST). Therefore, GMT+2 (Winter) and GMT+3 during Summer Time.
Our trading servers are based in DC, USA
Rollover is at 00:00 server time.
Each trading instrument has its own open and close times. Please click here to be directed to our Trading Hours page, where you will be able to see the Open, Close and Daily Breaks time for all instruments.
Yes, the MT4 platform supports mobile devices and tablets.
All our account types have a Margin call of 50% and Stop out level of 15% .
Certainly, we provide this service. If your trading account experiences a negative balance, please notify our chat support, and we will rectify the negative balance at no cost, bringing it back to zero.
The Thefxtrade team are here to assist you 24/5. You can either call in, email or reach out to us via live chat for assistance.
If you wish to have a trade looked into, please contact [email protected] Please include any screenshots or screen recordings that may help us better understand your query.
Our Payment Methods
